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File a Claim

Contact Us

File a Claim

Contact Us

We’re here for you, whenever you need us.

If you need to file a claim, our friendly and expert staff are ready to help you. You can report a new claim during business hours by calling 1.888.511.0777.

Not sure who your insurance company is?

Please call our Emergency Claims After-Hours number below.

Caldwell Roach Insurance Emergency Claims After-Hours Emergency Line (including Holidays):

Call 1-855-835-5065 (toll free).

Need to report an insurance claim?

Our self-service app and portal gives you easy access to your insurance needs, including filing claims. Download the Caldwell Roach Insurance Mobile App for quick access to all your insurance needs, including policy documents, claims, and customer service assistance, 24/7.

Download Our Mobile App Now

The only insurance app you will need. Download our Mobile Application here. Available for both iOS and Android.

Claims Checklists

We have created simple checklists to help you collect the information you need to file a claim.

Auto Claim

Contact the police as soon as the accident occurs.

Record the following information before leaving the scene:

  • Names & contact information of all parties involved.
  • Insurance company & policy number of all parties involved.
  • Make, model, colour and license plate of all vehicles involved.
  • Name of officer responding and a report number, if available.
  • Record the names and contact information of any witnesses.

Property Claim

Being prepared makes it easier to deal with property claims, including fire, theft, and flood events. Keep an inventory of your personal property, including serial numbers and approximate value of items if applicable, which will help to determine the value of your loss.

  • Contact local authorities (police or fire services) if required.
  • If possible, take steps to prevent further damage from occurring.
  • If possible, take photos or a video of the scene to help with the assessment.
  • Do not discard or take steps to repair damaged property without approval from your insurance representative.

Liability Claim

  • Contact local authorities, if required: Police, Emergency Services, etc.
  • Record the names & contact information of each person involved.
  • Identify any hazards in the accident area.
  • Retain all items related to the incident.
  • Record the names of people investigating the scene.